Returns & Refunds Policy
We want you to love your leather jacket. If it isn’t right, you can return or exchange it within 30 days of delivery.
1. Return window
You have 30 days from the date of delivery to request a return or exchange. Start your request on the File a Return page. If you live in the EU or UK, this is in addition to your statutory 14-day right to cancel.
2. Conditions
- The jacket must be unworn, unwashed and free of perfume, smoke or pet hair.
- All original tags, the dust bag and packaging must be included.
- You’ll need your order number and the email used to place the order.
3. Items that can’t be returned for a refund
- Made-to-measure and custom-designed jackets — these include one free alteration instead.
- Jackets personalized with names, initials or embroidery.
- Items marked final sale — these can be exchanged for a different size only, subject to availability.
4. Size exchanges
Your first size exchange is free, including the prepaid return label and re-delivery. If your new size is out of stock, you can choose another jacket or a full refund.
5. Return shipping for refunds
We email you a prepaid return label. For refunds (not exchanges), a return shipping fee of $20 is deducted from your refund, unless the item is faulty or we sent the wrong item.
6. Damaged, faulty or wrong items
If your jacket arrives damaged, has a manufacturing fault, or isn’t what you ordered, email us within 7 days of delivery with photos at [email protected]. We’ll replace it or refund you in full, including all shipping costs.
7. Refunds
Once your return reaches us and passes inspection, we refund your original payment method within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement. Original express shipping charges are refunded only for faulty or incorrect items.
| Original payment | Refunded to |
|---|---|
| Credit / debit card | The same card |
| PayPal | Your PayPal account |
| Apple Pay / Google Pay | The card linked to your wallet |
| Cash on Delivery (Pakistan) | Bank transfer, JazzCash or Easypaisa |
8. Inspection
Every return is checked by our quality team. If a jacket doesn’t meet the conditions above, we’ll contact you and ship it back.
9. Contact
Questions about a return? Email [email protected] or message us on WhatsApp.