Return & Refund Policy

Last Updated: September 11, 2026

We want you to be satisfied with your purchase from OKS Leather.

If you are not satisfied with your order, please contact us before sending any item back so that we can provide the appropriate return instructions.

Return Eligibility

To be eligible for a return, the product should generally:

Certain products may be excluded from returns where applicable, including personalized, customized, final-sale, or otherwise non-returnable items.

Please contact us at support@oksleather.com with:

We will review your request and provide return instructions if the item qualifies.

Unless the return is due to an error on our part or a defective/damaged product, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include photographs of the item and packaging so that we can investigate the issue and determine the appropriate resolution.

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

If you need a different size, color, or product, please contact our customer service team. Exchange availability may depend on current inventory.

Products clearly identified as final sale or non-returnable at the time of purchase may not be eligible for return or refund.